Helps ordinary small businesses produce extraordinary results!
Many companies reward performance, but use ill-concieved directives, often leading to and encourging shameful customer service. Customers need to feel appreciated and that is why you need to carefully consider that when you create employee incentive plans. Customer service is lacking in most companies these days, especially the big ones. Big companies may have a (temporary) market dominant [...]
I have been doing some long overdue housekeeping on my website to get everything in order to make this a place where you feel will safe and welcome. Today’s focus is adding two essential documents every site must have; a Privacy Policy and a Terms of Service policy. In fact, Google and other search engines [...]
One of my pet peeves is bad customer service; there is no excuse for it! On the other hand, when I get great service I love it; I can’t show you the bad without showing the good! Here is my Top 10 List of Worst and Best Customer Service Companies! Top 10 Worst Customer Service [...]
I have to thank Dr. Mani for inviting me to take his 30 Day Blogging Challenge! I am undeniably excited by completing the blogging challenge (well almost, there are a few days left) and learning to love blogging! Joining the 30 Day Blogging Challenge helped me learn the basics of blogging and meet my initial [...]
Being authentic in your marketing and business activities is critical your long term success. I have written about authenticity several times and it occurred to me I should attempt to clearly define the quality that, in my opinion, is oft-times lacking these days. Authenticity is the alignment of head, mouth, heart, and feet – thinking, [...]
Body builders know “pumping iron” challenges your muscles to the point where they get stronger and stronger, the more you use them. The same is true with your brain. I learned this ‘pumping mental iron’ technique from Brian Tracy, he calls it Mind Storming and it really works! I learned the Mind Storming technique from Brian [...]
I asked my friend, Tony Rubleski, if he considered me eccentric. He said “No, you are just one of those rare people who think with both sides of his brain!” I took that as a compliment but decided it would be fun to create a list! Forty-Seven Things That Make Me Eccentric! I love to [...]
There is a quiet, but very real, revolution taking place. Your customers are slowly transforming, especially if were born before 1982. Your key contacts are slowly being replaced by younger, more tech and social media savvy ones. Survival demands you to learn to work and communicate and interact with them differently. Instant messaging and social media [...]
In my quest to eat a healthy dinner I made an important discovery that shed some light on why authenticity plays a significant role in search engine rankings and website conversions. I was eating a healthy, low fat dinner of ham steak and rice and I decided to try those steaming veggies in a bag to go along [...]